Support content for regsitered members:
Weight management method 4.0 guide
Weight management system usage guide
Sharing weight loss knowledge and experiences
Cooking guides and sample meal plans
Consultation on purchasing, setting up, and using kitchen equipment
Consultation and handling weight plateaus
Exercise consultation
Q&A on request
Note: Account must be activated and valid for support.
Response times via messages
PRO Account: 36-48 hours
VIP Account: 12-24 hours
SVIP Account: 1-12 hours
Note: The above times are estimates; we will respond to members as soon as possible.
Response times via support tickets
PRO Account: 36-48 hours
VIP Account: 12-24 hours
SVIP Account: 1-12 hours
Note: The above times are estimates; we will respond to members as soon as possible.
Voice call support for members
PRO Account: 1 session/week, max 30 minutes
VIP Account: 2 sessions/week, max 60 minutes
SVIP Account: Unlimited sessions, max 60 minutes/session
Note: Members must prepare a detailed list of specific questions before requesting consultation.
We will responds immediately during business hours. For international members, we reply as soon as possible (Timezone: UTC+7).
Video call support
VIP Account: 1 session/week, max 60 minutes
SVIP Account: Unlimited sessions, max 60 minutes/session
Note: Members must prepare a detailed list of specific questions before requesting consultation.
In-Person Support at Alpha Studio in Hanoi
VIP Account: 1 session/week, max 60 minutes
SVIP Account: 3 sessions/week, max 60 minutes
Note: Members must prepare a detailed list of specific questions before requesting consultation.
Do I need to prepare before booking an appointment?
To ensure the consultation is most effective, please prepare a detailed list of specific questions before booking.
Do I need to book an urgent consultation?
Your account is valid for 365 days from registration. No need to book urgently if not necessary. For short questions, send a message via Zalo or Support Ticket.
Is booking a consultation support session free?
Completely free. However, coach schedules may fill up, so please be patient and book in order. 24K DIET prioritizes SVIP > VIP > PRO accounts registered on the system.
How do I book a consultation appointment?
Please submit a Support Ticket or contact us through chat message to be guided on how to register and book a consultation in the system.